VMware Off-Campus Freshers Hiring Details:
About Company:
At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services, and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.
Job Description
Title: Associate Technical Support Engineer
Location: Bangalore
Business Summary
Work Here. Transform Everywhere.
98% of Fortune 500 Companies use VMware Technology!
The most advanced companies in the world turn to VMware to manage, grow and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges.
We believe that creativity sparks innovation and inspires our employees to think differently and challenge the status quo. Whether it’s the kind of products we develop, our approach to sustainability, or how we give back to our communities, VMware finds unique ways to bring people together to fuel creative thinking.
Why work for our GSS Division
The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the “best of the best” supporting businesscritical applications in a virtual infrastructure.
Job Role and Responsibilities
We have the journey for you!
As well as working for one of the best technology companies in the world, under the leadership of the best CEO (voted by Glassdoor)
Insights into your Role:
As a New Grad you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges.
Essential Functions:
- Resolve customer’s issues via the telephone, email or Webex session
- Reproducing issues in-house and responding back in a timely manner
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Focus on an area of technical specialization and attend technical trainings
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requirements:
- Good written and verbal communication skills
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Understanding in Virtualization & Cloud computing will be preferred.
- Open to Rotational Shifts
- Understanding of some of the following technologies - Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
- Ability to follow standard engineering principles and practices
- Logical approach to problem solving
Educational Qualification:
BE / B.Tech – CS / IS / IT with overall (Xth , XIIth and Graduation) (60% and above in Engineering) - 2021 graduating with no current backlogs
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Category: Client Support
Subcategory: Technical Support
Experience: New Graduate
Full Time/ Part Time: Full Time
Apply link: Click here to Apply
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